RETURN & REFUND POLICY
1. Return Policy
At Glam Heaven, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective product, please contact us. Return requests must be submitted within 3 days of receiving your order.
2. Eligible Returns
You may request a return or exchange if you receive a damaged or defective product, an incorrect item, a missing item, or a product with a verified issue that differs from its advertised description. All requests are reviewed before approval.
3. Non-Returnable Items
For hygiene and safety reasons, opened or used cosmetics, makeup, skincare, personal care products, and used jewellery or personal accessories are generally not eligible for return due to a change of mind. Products damaged through misuse or improper handling and items marked non-returnable are also generally excluded. Unopened products may be considered subject to approval and applicable consumer protection requirements.
4. How to Request a Return
Contact us within 3 days of delivery. Provide your order number, reason for the request, and clear photographs or video of the issue and packaging. Wait for our approval and return instructions before sending an item back.
5. Refund Policy
If a return is approved, we will explain the available refund options. Prepaid refunds will be processed through an agreed payment method. For Cash on Delivery orders, we will contact you to arrange an appropriate refund method. Shipping charges will be refunded where required by law or where the return is due to our error. Processing times may vary by payment provider or bank.
6. Exchanges
Exchanges may be offered for eligible damaged, defective, or incorrect products, subject to stock availability. If a replacement is unavailable, we will discuss an alternative or refund.
7. Return Shipping Charges
For damaged, defective, or incorrect items, Glam Heaven will communicate return shipping arrangements. For other approved returns, customers may be responsible for return shipping where permitted by law. Any charges will be explained beforehand.
8. Order Cancellation
Contact us as soon as possible to cancel an order. Cancellation may be possible before dispatch, subject to confirmation. Once dispatched, cancellation may not be possible. Refunds for successfully cancelled prepaid orders will be processed through an agreed method.
9. Damaged or Incorrect Deliveries
Please inspect your parcel upon arrival. Where possible, report damage, incorrect items, or missing items within 48 hours and provide your order number and clear photographs or videos. Reporting after 48 hours does not automatically remove rights under applicable law.
10. Contact Us
Glam Heaven
Email: duaimtiazshaikh@gmail.com
Phone / WhatsApp: 03323903502
Location: Pakistan
Thank you for shopping with Glam Heaven. Your trust and satisfaction matter to us!